Frequently Asked Questions.
We’re here to make your shopping experience as smooth and informed as possible. On this page, you’ll find answers to common questions about our products, ordering process, delivery options, and more. Whether you’re a seasoned contractor or new to drylining, we’re here to help every step of the way. If you don’t find what you’re looking for, feel free to reach out—we’re always happy to assist!
What is drylining, and what materials do you supply for it?
Drylining is a method of lining interior walls and ceilings using plasterboard, rather than traditional wet plastering. We supply high-quality plasterboards, metal framing systems, insulation materials, jointing compounds, screws, and other accessories needed for drylining.
Who are your products suitable for?
Our products are ideal for professional contractors, builders, and DIY enthusiasts working on residential, commercial, or industrial projects.
Do you offer bulk discounts for large orders?
Yes, we offer competitive pricing and bulk discounts for large orders. Please contact our sales team for a customised quote.
Can I get advice on which products to use for my project?
Absolutely! Our team of experts is happy to help. Contact us via phone, email, or live chat for tailored advice on your drylining needs.
How do I place an order?
Browse our product categories, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers. For trade customers, we also offer credit accounts upon approval.
Can I modify or cancel my order after placing it?
Modifications or cancellations can be made if the order hasn’t been dispatched. Contact our customer service team immediately to make changes.
Is there a minimum order value?
No, there’s no minimum order value. However, some bulk discounts and promotions may require a minimum spend.
Do you deliver to my area?
We deliver nationwide within the United Kingdom and also cater to international shipping on request. Enter your postcode during checkout to confirm delivery availability.
How much does shipping cost?
Shipping costs vary based on the size and weight of your order, as well as the delivery location. Exact costs will be calculated at checkout.
How long will my delivery take?
Most orders are delivered within 4-3 business days. Express delivery options are available for urgent requirements.
What is your return policy?
We accept returns of unopened, unused items in their original packaging within 30 days of delivery.
Please check our full returns policy for future information.
How do I initiate a return?
Contact our customer service team to arrange a return. We’ll provide you with a return authorisation and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned items.
Do you offer trade accounts for businesses?
While we don’t offer trade accounts, we do provide invoicing options, allowing materials to be paid for within an agreed timeframe after collection.
Can I visit your store to pick up my order?
Of course! We love welcoming customers to our physical store!