1. Introduction

Welcome to ISS Supply! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.iss-supply.co.uk and make purchases from us. We are committed to protecting your personal information and respecting your privacy.

2. Information We Collect

We may collect personal information when you interact with our Site, including:

• Personal Identification Information: Name, email address, phone number, delivery address, and billing address.
• Payment Information: When you make a purchase, we collect payment details necessary to process your order (such as credit card numbers). We do not store your full payment details; payment processing is managed securely by Square.
• Order Details: Details of the products you have ordered, including quantities, sizes, and any specific preferences or customisation requests.
• Website Usage Information: Data about your visit, including IP address, browser type, device information, and interactions with our Site (such as pages visited and items added to your cart).

3. How We Use Your Information

We may use the information we collect from you for various purposes, including:

• To process and fulfil your orders and to provide customer support.
• To communicate with you about your orders, products, services, and promotional offers.
• To personalise your experience on our Site and to understand our customers’ preferences.
• To improve our Site, products, and services.
• To comply with legal obligations, such as record-keeping and fraud prevention.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

• Service Providers: We share information with third-party service providers who assist us in processing payments, delivering orders, and managing marketing communications.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In the event of a merger, sale, or transfer of all or part of our business, your information may be transferred to the new owners.